Shipping policy
Processing Time All orders are processed within 1 to 2 business days after purchase. You will receive a confirmation email with your order details immediately after checkout and a second email with your tracking number once your order has shipped.
Delivery Time Standard delivery takes 7 to 14 business days depending on your location. Please note that delivery times are estimates and may vary slightly due to carrier delays or high demand periods. We ship to the United States and Canada.
Tracking Your Order Once your order ships you will receive a tracking number by email. Please allow 24 to 48 hours for your tracking information to update in the carrier's system before checking the status of your shipment.
Shipping Delays We are not responsible for delays caused by customs, carrier backlogs, or circumstances outside our control. If your order has not arrived within 20 business days of your shipping confirmation email please contact us at [your email] and we will make it right.
Lost Or Damaged Orders If your order arrives damaged or goes missing in transit contact us immediately at icphysique@gmail.comwith your order number and a photo if applicable. We will replace or refund your order at no additional cost to you.
Important Note We work with fulfillment partners to get your order to you as quickly as possible. During peak seasons or high demand periods please allow a few additional days before reaching out about your order status.
For any shipping questions contact us at icphysique@gmail.com. We typically respond within 24 hours.